Do you have a contract or minimum commitment with Sendmode?
There are no contracts with Sendmode – it all works on a pay as you go basis.
Do I need to download software to my PC?
No, our system is a stand-alone website so you do not need to download anything. All you need is a phone, PC, laptop or tablet that has internet connectivity.
How long does it take to set up?
Everything can be set up in a matter of minutes. All accounts are verified by our team for activation to avoid credit card fraud. If you experience a delay with your account set up please contact us directly here.
How do I import data into my Sendmode account?
You can import mobile numbers from an excel sheet (.xls , .xlsx), along with names etc. You can also enter your numbers individually. We have a Quick Import feature whereby you can simply cut & paste mobile numbers only.
Why do numbers look like 3.53871E+11 when I export to Excel?
This is because Excel thinks your mobile number is a long number so has converted it. To change these to your mobile numbers highlight the whole column, right click, choose Format Cells, click on Number in the Category and change the amount of Decimal places to Zero and then OK.
Why won’t my excel sheet import?
It may be that your excel sheet is in the incorrect format. To view the correct format, visit the ‘Import Mobile Numbers’ page within your account. Alternatively contact Sendmode and we will assist you or you can send your spreadsheet to us and we can upload it for you.
I can’t login?
Make sure the login web address corresponds with your location. South African customers login at app.sendmode.co.za.
How secure is my data?